an open letter to Gamefly

Dear Gamefly,

I said some mean things about you recently, and I wanted to apologize.

See, once I found out you had a shipping station in Los Angeles, which is really just up the street from San Diego, I decided to give your service another try.  We've had our differences, but hope springs eternal.

I signed up in the middle of the night, and you shipped my first two games the very next day.  Furthermore, one of them is pretty new, and listed as only having medium availability.  I got them both the day after that.  I couldn't believe it.

I'll be honest, Gamefly, I thought it had to be a fluke.  It was wild.  I couldn't believe it.  So you'll imagine my incredulity when it happened again: I shipped one out on a Saturday.  You received it Monday.  My next game came Tuesday.

Gamefly, you have redeemed yourself.  I don't know if the moral of the story is that you work when I'm near a distribution center ... or if that whole kerfuffle with the post office really was holding you back like you were claiming, but I want to tip my hat to you.  Well done.

I am sorry for doubting you.

Humbly,
Patrick

PS: Oh, Gamefly.  Just one day before this was supposed to go live, you spontaneously decided not to ship me a new game even though you acknowledge that you received the one I sent in.  And I sent it late Friday night, which means it went out first thing Saturday, which means it was in the first load you hauled in today.  Which means you had all day to ship the next game, and you didn't.  You make me sad, Gamefly.  But you still work a damn sight better than you used to.


Edit 11/17/11: I spoke to Gamefly customer service a few days ago and found out the problem.  Gamefly doesn't guarantee same day turnaround, but rather "within 24 hours of receipt."  Which is actually not at all unreasonable in my opinion, and now that I'm aware of it I don't have any sort of problem with it.  So I guess the moral is that transparency of policy is useful for your customers' satisfaction.  On a side note, they apparently just shipped me the new Assassin's Creed game some two days after it came out, so they have endeared themselves to me greatly.